Your privacy matters to us. That's My Pan! (Adept Engraving LLC) is committed to protecting your personal information. This policy explains what we collect, how we use it, and what rights you have over your data.
1. Information We Collect
1.1 Information you provide directly
- Registration information — name, email, phone number, organization/group name and address
- Order information — shipping and billing address, product selections, personalization details, and payment information
- Fundraiser details — your fundraising goals and campaign specifics
- Communication — messages or inquiries you send our customer service team
1.2 Information collected automatically
- Log files — IP address, browser type, ISP, pages visited, and time stamps
- Cookies & tracking — used to remember preferences, keep you signed in, and understand site usage
- Device information — device type, operating system, and mobile network information
1.3 Information from third parties
We may receive information from our email service provider, payment processors, shipping partners, and website analytics providers.
2. How We Use Your Information
- Fundraiser management — setting up your fundraiser, tracking orders, and providing support
- Order processing — fulfilling orders, arranging shipping, and managing personalization
- Communication — order confirmations, shipping updates, and responses to your questions
- Marketing — promotional emails and offers, only if you have opted in
- Website improvement — understanding usage patterns and fixing technical issues
- Fraud prevention — detecting fraudulent transactions and unauthorized account activity
- Legal compliance — meeting tax, accounting, and other legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Union, we process your personal data on the basis of contractual performance (to run your fundraiser and deliver products), our legitimate business interests (fraud prevention, website improvement), your consent (for marketing), and legal obligation (tax and compliance requirements).
4. Data Sharing & Disclosure
4.1 We do not sell your information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your information stays confidential and is used only as described in this policy.
4.2 We may share your information with
- Service providers — payment processors, our email platform, and shipping carriers who help us operate the fundraiser, under contractual confidentiality obligations
- Legal authorities — when required by law, court order, or government request
- Business transfers — in the event of a merger, acquisition, or sale of assets
- Your organization — necessary fundraiser information may be shared with authorized representatives of your group
4.3 Third-party services we use
- AWeber — manages our email communications; your name and email are shared with AWeber for this purpose (their privacy policy)
- Google Analytics — helps us understand website traffic (their privacy policy)
- Payment processors — PCI-compliant processors handle payment; we do not store full card numbers
- FedEx & USPS — receive shipping details necessary to deliver your order
5. Cookies & Tracking
Cookies are small files stored by your browser that help us remember preferences, keep your session and cart working, and understand how the site is used. Most browsers let you block or clear cookies through their privacy settings; doing so may affect some site functionality.
6. Data Security
We use industry-standard safeguards including SSL/TLS encryption, secure password storage, restricted internal access to personal data, and regular security review. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
7.1 California (CCPA)
California residents have the right to know what personal information we collect, to request its deletion, to opt out of any sale or sharing of personal information, and to not be discriminated against for exercising these rights.
7.2 European Union (GDPR)
EU residents have the right to access, correct, delete, and port their personal data, to restrict or object to certain processing, and to lodge a complaint with their local data protection authority.
7.3 How to exercise your rights
Contact us using the details in Section 15. We will respond to CCPA requests within 30 days and GDPR requests within 45 days.
8. Data Retention
We keep your information for as long as your fundraiser account is active, as needed to provide support, and as required by law — typically 3–7 years for financial and tax records. After that, we delete or anonymize it.
9. Children's Privacy
This website is not directed at children under 13, and we do not knowingly collect information from them. If we learn we have done so inadvertently, we will delete it promptly. Parents who believe we have collected a child's information should contact us right away.
10. Third-Party Links
Our site may link to third-party websites. This policy covers only That's My Pan!; we recommend reviewing any third-party site's own privacy policy before sharing information with them.
11. International Data Transfer
That's My Pan! is based in the United States, and information is stored and processed here. If you access our site from outside the U.S., your information will be transferred to and processed in the United States, which may have different data-protection laws than your home country.
12. Marketing Communications
You can opt out of promotional email at any time by clicking "unsubscribe" in any marketing email, adjusting preferences in your fundraiser account, or emailing us. You will still receive transactional messages related to your orders even after opting out of marketing.
13. SMS Communications
If you opt in to SMS from That's My Pan!, message frequency varies and standard message and data rates may apply. Reply STOP to any message to opt out. See our SMS Terms of Service for full details.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above, and, where significant, communicated by email or a notice on this site.
15. Questions or Concerns
Contact our privacy team:
Adept Engraving LLC — Privacy Officer14949 County Highway S, Suite 2
Chippewa Falls, WI 54729
Phone: 800-332-2707
Email: info@thatsmypan.org
Hours: Monday–Friday, 8:00 a.m. to 4:00 p.m. Central